Knowledge Base
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Join Forum →Frequently Asked Questions
How do I get started with my wellness plan?
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Getting started is simple. Complete our wellness assessment to understand your current health status and goals. Our AI analyzes your responses and creates a personalized wellness plan tailored to your unique needs. You'll then have access to customized programs, expert guidance, and tracking tools.
Can I customize my wellness programs?
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Absolutely! All programs are fully customizable. You can adjust duration, intensity, focus areas, and integrate with your existing routines. Our team also provides personalized modifications based on your feedback and progress.
How often should I update my wellness assessment?
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We recommend completing a comprehensive assessment quarterly to track progress and adjust your programs accordingly. You can also request assessments more frequently if you're making significant changes to your routine or have specific concerns.
What are the benefits of virtual consultations?
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Virtual consultations provide personalized guidance from our wellness experts at your convenience. You can discuss your goals, ask questions, review your progress, and get recommendations—all without leaving your home. Sessions are private, secure, and tailored to your needs.
How do I track my wellness metrics?
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Our mobile app and web dashboard make tracking easy. You can log daily habits, connect wearable devices, upload lab results, and view comprehensive analytics. Real-time tracking helps you stay accountable and see the impact of your wellness efforts.
Are there any dietary restrictions I should follow?
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Our nutrition programs are fully customizable to your dietary preferences, allergies, and restrictions. Whether you follow keto, vegan, paleo, or any other approach, our nutrition experts will design strategies that work for your lifestyle.
What happens if I miss workouts or fall off track?
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Life happens! Our programs are designed with flexibility in mind. We provide recovery strategies, motivation techniques, and allow you to adjust your plan at any time. Our coaches are also available to help you get back on track without judgment.
How is my personal data protected?
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We take data security very seriously. All personal and health information is encrypted, stored securely, and compliant with GDPR and other privacy regulations. We never share your data without explicit consent, and you can request data deletion at any time.
Can I access my data across multiple devices?
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Yes! Your account syncs across all devices. Track your wellness on your phone, tablet, or computer—your progress and data are always up to date and accessible wherever you are.
Still Have Questions?
Our dedicated support team is here to help. Reach out and we'll get back to you promptly with personalized assistance.